Privacy Policy | Zruti Consulting

Section 01

Introduction

Zruti Consulting ("we", "us", "our") is committed to protecting your personal data in accordance with the Information Technology Act, 2000 (and its amendments), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection regulations.

This Privacy Policy applies to all information collected through our website zruticonsulting.in, our contact forms, enquiries, and consulting engagements. By providing us with your information, you consent to its collection and use as described in this Policy.

Section 02

Data We Collect

We may collect the following categories of personal information:

Category	Examples	Purpose
Identity Data	Full name, title, date of birth	Client verification, KYC compliance
Contact Data	Email address, phone number, postal address	Communication, service delivery
Financial Data	Budget ranges, payment details	Tailoring advice, invoicing
Property Data	Property locations, preferences, transaction history	Providing advisory services
Usage Data	IP address, browser type, pages visited	Website analytics, improvement
Communication Data	Enquiry messages, email correspondence	Responding to queries, service delivery

We do not intentionally collect sensitive personal data such as biometric information, health data, or religious beliefs. If such information is inadvertently disclosed, we will delete it promptly.

Section 03

How We Collect Your Data

We collect your personal data through the following means:

Direct interactions: When you submit a contact form, call us, send an email, or visit our office;
Automated technologies: When you browse our website, cookies and similar technologies may collect usage data;
Third parties: Business partners, referrals, or publicly available sources such as company registries;
Service engagements: During the course of providing consulting services, including documents you share with us.

Section 04

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide the consulting services you have requested;
To manage our relationship with you and maintain client records;
To process payments and issue invoices;
To comply with legal obligations including KYC, AML, and RERA requirements;
To send you market updates, property insights, and newsletters (only with your consent, which you can withdraw at any time);
To improve our website and services through analytics;
To protect the security of our business and prevent fraud.

We will only use your data for the purpose for which it was collected, unless there is a legitimate and compatible reason to use it otherwise, or it is required by law.

Section 05

Sharing Your Data

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

Service providers: IT vendors, cloud hosting providers, and communication tools used to operate our business — all bound by data processing agreements;
Professional advisors: Legal, accounting, or other professionals assisting in delivering a service you have engaged us for;
Regulatory authorities: Government bodies, courts, or law enforcement when required by law;
Business transfers: In the event of a merger, acquisition, or sale of business assets, with appropriate confidentiality protections.

        We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes.
      

Section 06

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy, and to comply with our legal obligations. Our general retention periods are:

Client data: 7 years from the end of the engagement (as required under Indian tax and corporate laws);
Enquiry / contact data: 2 years from the date of enquiry;
Website usage data: 26 months (analytics standard);
Marketing consent records: Until you withdraw consent plus 1 year.

After applicable retention periods, data is securely deleted or anonymised.

Section 07

Security of Your Data

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmitted to and from our website;
Access controls ensuring only authorised personnel can access client data;
Regular security assessments and staff training;
Secure, password-protected storage systems.

While we take every reasonable precaution, no electronic transmission or storage system is 100% secure. We encourage you not to share highly sensitive information via unsecured channels and to contact us immediately if you suspect a data breach.

Section 08

Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We use the following types of cookies:

Essential cookies: Necessary for the website to function; they cannot be switched off;
Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics — data is anonymised);
Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website. We do not use cookies for advertising or tracking across third-party websites.

Section 09

Your Rights

Under applicable Indian data protection law, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you;
Right to correction: Request correction of inaccurate or incomplete data;
Right to deletion: Request deletion of your data, subject to legal retention obligations;
Right to withdraw consent: Withdraw consent to marketing communications at any time;
Right to grievance redressal: Lodge a complaint with our data officer or with the competent regulatory authority.

To exercise any of these rights, please contact our Data Officer at privacy@zruticonsulting.in. We will respond within 30 days of receiving a valid request.

Section 10

Third-Party Links

Our website may contain links to third-party websites, including property portals, regulatory bodies, or partner organisations. These websites have their own privacy policies, and we have no control over or responsibility for their content or practices.

We encourage you to read the privacy policy of every website you visit before providing any personal information.

Section 11

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@zruticonsulting.in and we will take steps to delete it promptly.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Updated versions will be posted on this page with a revised "Last Updated" date.

For significant changes, we will notify active clients via email. We recommend reviewing this Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised Policy.

Section 13

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact our Data Privacy Officer:

Email: privacy@zruticonsulting.in
Address: Suite 402, Piramal Tower, Lower Parel, Mumbai – 400 013, Maharashtra, India
Phone: +91 98765 43210

See also: Terms & Conditions | Contact Us